01
Arabic is not a plugin
Arabic is designed in from the first screen and the first intent, dialects included. Not bolted on after the English version ships.
About lineZed
A CX company built by people who have run the floor.
lineZed exists because the gap between a contact center product and a working customer experience is bigger than the demo suggests. Somebody has to close it.
Our story
Most organizations have already bought the software. What they are missing is the layer that makes it work: the integration into core systems, the Arabic that actually sounds like Arabic, the routing logic that reflects how the business really operates, and the team that stays after go-live.
We build that layer. We implement and integrate contact center platforms, we build AI automation that finishes work instead of deflecting it, and we develop the custom software around both. One team owns the conversation from the customer's first message to the record it leaves in your systems.
We work with organizations across the region and beyond, in Arabic and English, on the platforms they already trust.
What we hold to
Better conversations. Better numbers.
02
We own the outcome
Handle time, resolution rate, cost per contact. If the numbers do not move, the project did not work, whatever the status report says.
03
Engineers in the room
The people who scope your integration are the people who build it. No gap between the promise and the pull request.
04
Built to be handed over
Documented, testable, and yours. You should be able to run it without us, and choose to keep us anyway.
IntegrationsSample data6 systems
CRMCore bankingERPTelephonyWhatsAppTicketing
Events
- Customer lookup · 84 ms
- Balance check · 120 ms
- Ticket created · 96 ms
- Callback scheduled · 61 ms
Want the detail behind any of this?
We would rather have a technical conversation than send a brochure.